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Now, it goes without saying that we all have breakdown cover on our cars,  so what about our business?

Following on from my previous post (part 1 funnily enough), I wanted to give my 10 tips for creating a disaster recovery plan, that’s both practical to manage, and delivers the result you want: maximum “up time”.

Initially, I always suggest to my clients: figure out how much money you will loose per hour if you have downtime, then document your business processes – this will give you visibility over the critical elements that need a plan B.

  1. Consider people as well as other resources in your plan
  2. Who will do what, when and how? People love guidance, especially in an emergency
  3. Are your backups sufficient?  Just because they run every day, does NOT mean that they will be restored. 
  4. Assets – what do you have, rely on and have insurance for?
  5. Specifically with IT, make sure that you have your software licenses and hardware somewhere safe.
  6. Do you have an emergency contacts database? Under pressure you may not remember who to call, or what their SLAs are
  7. What alternatives do you have (mobiles, remote working, hosted services, cloud?)
  8. How will you manage your clients’ expectations during your downtime?
  9. Don’t just keep an electronic copy of the plan, keep a paper one offsite, review it regularly and ensure everyone “gets” it
  10. Test, Test, Test. 

Clearly, there’s a lot to think about, but I hope that the above 10 tips help you to think strategically about your business’ continuity.  It’s surprising how empowered businesses are that have a plan!

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