Now, it goes without saying that we all have breakdown cover on our cars, so what about our business?
Following on from my previous post (part 1 funnily enough), I wanted to give my 10 tips for creating a disaster recovery plan, that’s both practical to manage, and delivers the result you want: maximum “up time”.
Initially, I always suggest to my clients: figure out how much money you will loose per hour if you have downtime, then document your business processes – this will give you visibility over the critical elements that need a plan B.
- Consider people as well as other resources in your plan
- Who will do what, when and how? People love guidance, especially in an emergency
- Are your backups sufficient? Just because they run every day, does NOT mean that they will be restored.
- Assets – what do you have, rely on and have insurance for?
- Specifically with IT, make sure that you have your software licenses and hardware somewhere safe.
- Do you have an emergency contacts database? Under pressure you may not remember who to call, or what their SLAs are
- What alternatives do you have (mobiles, remote working, hosted services, cloud?)
- How will you manage your clients’ expectations during your downtime?
- Don’t just keep an electronic copy of the plan, keep a paper one offsite, review it regularly and ensure everyone “gets” it
- Test, Test, Test.
Clearly, there’s a lot to think about, but I hope that the above 10 tips help you to think strategically about your business’ continuity. It’s surprising how empowered businesses are that have a plan!