What Did We Do?
NRL provides recruitment, training, rail maintenance and Non-Destructive testing (NDT) services to the technical, engineering and construction industries.
They approached Barclay Jones as they wanted to increase the ROI of their Adapt Recruitment CRM. We reviewed their workflows, understood their goals and provided training to ensure buy-in to the system and ROI. The training was tailored specifically to each of their branches so that the teams got the maximum benefit. This involved a blend of face to face Adapt Training sessions for the UK branches and webinars for the international team.
We then worked with NRL on further training of their newly acquired business: Intec. We reviewed their workflows, and delivered Adapt training to help integrate the new business into the "NRL Way"
How Did Neil Feel?
Neil Campbell, Group IT Director, NRL
I have always found Barclay Jones to be highly professional, courteous and extremely knowledge in the use of the Adapt and how it can be best applied to deliver a successful recruitment experience for the candidate, clients and the recruiter.
I would have no hesitation in recommending Barclay Jones to deliver training and system deployments to the recruitment sector. Their knowledge and experiences of how best to utilise systems, processes and people to deliver successful business outcomes is second to none.
The impact of the project has been successful deployment of an established software product to a new team of users that have been very well trained and felt comfortable with the use and navigation of the software. Ultimately this ensured that we were able to deliver high standards of service to our candidates and clients from day one of the deployment of the software.
Overall, Barclay Jones were professional, knowledgeable and timely.