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Austin Fraser - Bullhorn Workflows and Global Strategic Value

Austin Fraser - Bullhorn Workflows and Global Strategic Value

How Did We Help?

Austin Fraser and Austin Vita are international recruiters working across technical and life science sectors providing both contract and permanent opportunities. As a business they have had stellar growth over the past 10 years, building a fantastic culture, investing in passionate people across multiple locations across the world.

Their challenge related to how each country engaged with their Bullhorn and associated recruitment systems. This in turn was leading to differences across their business process and ultimately the data they captured. Every region worked slightly differently and captured different information. This was causing challenges in efficiently servicing global clients.

A new team had been created within Austin Fraser to manage and improve the sales and recruitment systems. They wanted an end to end review of how each sales region was engaging with their Bullhorn and related systems, identify the blockers which were stopping the regions working together and with the support services and ultimately how they could build a 12-month strategy to tackle their challenges.

  • A 3-month plan, a detailed 1-year strategy and overall 3-year objectives were built that will form the basis of the their change and improvement plan for the next 3 years.

  • We built detailed recruitment and sales workflows which highlighted common and regional challenges – how were the recruiters using the systems, the state of their data and the impact on recruitment process.

How Does Neller Feel?

Natasha Neller, Head of Sales Operations. Austin Fraser

We wanted to understand what was possible and plausible, and how to move this crucial Bullhorn ROI project forward.  We wanted confidence in our Bullhorn CRM setup to drive and enable our sales business.  We’re looking for consistency and standards, lean process, and efficiencies.

We connected with several suppliers in the recruitment technology sector, but were keen to work with someone who could really help us with the people element of the project.  We are a people-focused business and know that if we are looking to change, we knew we’d need to get people on board for the project to be a success.

We liked working with Barclay Jones.  They are authentic – Wayne especially has the rare balance of recruitment knowledge and recruitment technology.  I feel like they went over and above… we got more than we paid for.

Would I recommend Barclay Jones? Absolutely.  Wayne and Luke couldn’t do enough for us.  If someone is looking to lift the lid on their recruitment business and suggest improvements and move forward, Barclay Jones is perfect for that.

The impact of the work that Barclay Jones has delivered is that it has shone a light on where we need to improve.  They have given us the knowledge and raised awareness of key areas that we need to focus on to help us grow.