harvey-nash-recruitment-it-crm-strategy

Harvey Nash - Recruitment Technology Strategy and CRM

Harvey Nash - Recruitment Technology Strategy and CRM

Harvey Nash are a global recruiter specialising in IT, Telecoms, Digital, Finance and Banking and Interim roles.

We were asked by Harvey Nash to provide high level project management consultancy to aid and support the IT team and the business in the selection of a CRM replacement from Bond Adapt to Microdec Profile.

We delivered a business process review to identify existing business processes and areas of inefficiency. We discussed and documented existing working practices with teams across the UK and Europe and compiled a number of recruiting workflows.

From these we identified a best practice recruitment process that would meet the requirements of all parts of the business, including increasing candidate and client interaction, reducing consultant administration and speeding up the recruitment cycle.

The process was then used to measure the ease of use and effectiveness of the CRM solutions during a number of demonstrations, and a solution was selected.

We then worked with the CRM project team as project managers to provide guidance and support on the data migration, testing, implementation and training phases. We were vocal in helping the business to conduct a phased rollout and supported them with training resources throughout Go Live and into Business As Usual.

We have also supported the recruiters with LinkedIn ROI Training – the business’ goal was to generate ROI from the free LinkedIn licence.

How Does Gavin Feel?

Gavin Wilkins, Group IT Director.  Harvey Nash

Harvey Nash Plc commissioned Barclay Jones to provide consultancy and leadership services for a CRM replacement project. This is a very complex project covering several brands, many sites and hundreds of users all speaking multiple languages and having many cultures.

For the last 3 years, Barclay Jones have worked with us on various areas of the project including: supplier selection, business process mapping and re-engineering, recruitment technology advice and project management. They are a crucial asset to this project, offering insight, hands-on help and overall project management skills. They have a valuable understanding of recruitment process, technology, end user experience and business change and we have found their involvement key to the project.