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Recruiters need to make money from LinkedIn - they spend enough time on it! And I am often asked by Recruitment Leaders about whether LinkedIn Recruiter (and other LinkedIn licences) are with the money. So, what kind of ROI should you expect from LinkedIn?
Do You Know How Much LinkedIn Is Worth to You?
I am a massive fan of Return of Investment (ROI) when using social media, and I’m not talking about silly and vain “like”, “follower”, ”share” metrics. I get why marketers think these are important (I know they are), but the majority of my agency recruitment clients want £$€ stats.
Now if you are a good boy / girl, you’ll know that what you find on social media in terms of leads needs to be recorded on your lovely CRM (no excuses, it’s your job!) If I came in to your business now and asked you for report on how many opportunities / leads / placements you’ve made from LinkedIn, would you be able to tell me? And would you know how many grade A candidates you’ve found on this platform? Would you know how much £$€ you’d lose if the CEO of LinkedIn pulled the plug, or worse made your free license totally chargeable?
Most of the recruiters I work with are working on that metric (phew), but many more out there are not. They see using LinkedIn as a given; they don’t measure its success apart from the “it just takes one placement…” (yawn… I’ve heard this mantra since the early 2000s when job boards were a massive expense to recruiters, and it didn’t wash with me then).
Placement Fees Are Down – Cost of Hire Is Up
I have a horrid feeling that just like placement fees have been going down in recent years, the cost of hire has gone up (or worse recruiters don’t know what their cost of hire is). This is not good when you consider that most users of social media are not even paying for the privilege. Worse, they are spreading themselves so thinly with more systems / processes / devices, and their leaders have low expectations of these things that it’s just a total mess and the risks are massive. Time wastage, data loss, brand erosion is common.
So, I think that the average recruitment director lives in the following world:
Your staff are simply “on” LinkedIn – zero strategy for what they need to be doing with it
You have little idea what activities your staff are undertaking online
You are not measuring these activities (input or output)
You have a low expectation of their online activity
Your CRM has no clue that LinkedIn exists
Your risk is massive – lots of recruiters behaving like hair dressers renting chairs, zero visibility over the data they are collecting on your watch and an assumption that your contract covers this (rumour control: the data they collect belongs to LinkedIn, not your recruiters or you!)
If this is you, how do you feel about this? Are you are happy or do you think you deserve better? What would you do if LinkedIn removed free licenses? Are you actually in a position to constructively evaluate the value of LinkedIn Recruiter license without focusing on the cost? (Rumour control: I’m totally impartial but am nagging all of my clients to review the LinkedIn Recruiter product so they are better educated and ready for the inevitable change that their business faces).
Although I don’t think that recruiters will ever be forced to pay for LinkedIn, I do feel that you get what you pay for. After all, there’s a reason why many recruiters don’t rate free job boards! There are some pretty decent functions in the Recruiter system and they are giving many a recruiter a competitive edge.
I think that the era of “free” social media is coming to an end. The time spent on using it needs quantifying (many recruiters measure phone calls, sendouts, in branches, placements). Recruitment directors need to raise their expectations and implement business-process-led activities which are visible, measurable and the output of which belongs to the business. This will not only help the progression of the business in the digital world, but will also help with business cases for the competitive use (not free use) of social tools.
What do you think? Are you a recruitment director/manager/leader? Do you have social media “nailed down” in your business? Do you know its £$€ value? What are your expectations of it?
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Lisa Jones
Blog
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Recruiters, marketers, automators... If you’re regularly emailing candidates or clients—especially using tools like Bullhorn Automation you’ve likely become familiar with two things: unsubscribes and hard bounces.At first glance, they can feel like a blow to your efforts—but they’re not always what they seem. In fact, how you respond to them is where the real sourcing and sales opportunities lie.Through the free consultation calls I have with recruiters who have Bullhorn, a hot topic is unsubscribes and hard bounces. Neither outcome gives a nice fuzzy feeling. If someone unsubscribes it limits your chances of reaching out to them again.If you get a hard bounce, their email has failed or the server has blocked you.But rather than get frustrated, slowing down your marketing / automation efforts, get active and turn these apparent dead ends into business opportunities. I've got some tips to help you monetise the "no"!💡Be sure to also read my other blog: Tired of Unsubscribes? 5 Email Tips Every Recruiter Should Knowto help you reduce the volume of unsubscribes.Unsubscribes and Hard Bounces Aren’t Always the EndTake it from someone who sends regular campaigns with Bullhorn/Automation/Sales/Sourcing tips. Here’s what I’ve learned:When you start poking around a database that hasn’t been touched in a while, you need to plan for:Inevitable bad, dirty dataLow trust due to radio silence / low communication volumeBounces and unsubscribesSo:1️⃣ Don’t burn out your entire database all at once and overwhelm your recruiters with pointless "leads". A flood of bounces and unsubscribes is overwhelming—and tempting to ignore. Instead, work with your recruiters to identify the data that matters most (roles, skills, locations), so responses are relevant and recruiters engage.2️⃣ Stagger your outreach. A gradual send schedule helps you build a better picture of your data, keeps your sender reputation healthy, and gives you the time to review and action what’s coming back.3️⃣ Use and A/B testing to tell you what works (and what bombs).4️⃣Then, and this bit is crucial, have a battle plan to turn what seems like a "no" into an opportunity.Not Every Unsubscribe or Hard Bounce is Final🏴Unsubscribes: What we often see—especially in recruitment—is that many unsubscribes are "false flags". It’s not the person opting out; it’s often their old email being shut down or a system admin / manager clearing mailboxes.Often, that person hasn’t unsubscribed —they’ve moved to another company.⛔Hard bounces should be an opportunity to follow the follow the leaver to their new company - and rekindle a relationship.Instead of blindly trusting your email system, build a workflow to monetise the "no".Here’s how I manage unsubscribes at Barclay Jones:Two months after each mailer, I check the unsubscribes.I investigate if they’ve left the company or simply moved jobs.If they’ve moved, I update their details in the CRM and re-engage them.I do the same with hard bounces by checking LinkedIn and updating records.Recruiters can recover valuable contacts this way—some of those “dead” leads could be placements waiting to happen! 💸Campaign the Clean ~ Create the Opps!Treat every email/automation campaign not just as marketing—but as a data quality (and data wealth) activity.Hard bounces? Check if the contact has left.Unsubscribes? Investigate the source.Build this into your CRM workflows—it doesn’t have to be hard or time-consuming.With the right process, they’re signals—not setbacks.Want help building an outreach and automation strategy to keep candidates and clients opted in?📅 Let’s talk!I offer free consultations to help leaders, recruiters, and automators unlock the power of their Bullhorn database.BOOK YOUR FREE CONSULTATION
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Lisa Jones
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Tired of Unsubscribes? 5 Email Tips Every Recruiter Should Know
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